Components include:

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• Extensive expertise in business process improvement

• Create flow in make-to-order business processes

• Apply lean principles to non-manufacturing environments

• Applicable to engineering, service, sales, HR, order entry, accounting…

• Achieve dramatic, simultaneous improvements in lead-time reduction, quality improvement, productivity gains and customer satisfaction

• Customer focused – internal and external

• Build a consistent process through standard work implementation and waste elimination

• Achieve greater levels of employee engagement and satisfaction

• Focus on overall company results rather than sub-optimization of specific functions