top of page
Service industry
Achieve dramatic, simultaneous improvements in lead-time reduction,
quality improvement, productivity gains and customer satisfaction.
"Your most unhappy customers are your greatest source of learning"-Bill Gates
Components include:
•Apply lean principles to the service industry
•Capitalize on the gains to grow the business without adding cost
•Improve margins
•Free up cash to grow the business
•Customer focused – internal and external
•Build a consistent process through standard work implementation and waste elimination
•Achieve greater levels of employee engagement and satisfaction
•Focus on overall company results rather than sub-optimization of specific functions
bottom of page