Service Industry

Achieve dramatic, simultaneous improvements in lead-time reduction,

"Your most unhappy customers are your greatest source of learning"-Bill Gates

Components include:

•Apply lean principles to the service industry

•Capitalize on the gains to grow the business without adding cost

•Improve margins

•Free up cash to grow the business

•Customer focused – internal and external

•Build a consistent process through standard work implementation and waste elimination

•Achieve greater levels of employee engagement and satisfaction

•Focus on overall company results rather than sub-optimization of specific functions